Shipping & Delivery Policy
Learn about how our instant digital healthcare services are fulfilled, and how pharmacy medicines and home diagnostic kits are shipped through our accredited national logistics partners.
1. Digital Healthcare Service Fulfillment (Instant Delivery)
FastMed E-Clinic operates hybrid healthcare services comprising instant electronic delivery for tele-medicine and physical courier dispatch for pharmaceuticals:
2. Pharmacy Medicine Shipping & Home Sample Collection
Prescription medicines ordered through FastMed are dispensed directly by licensed partner retail pharmacies holding valid Drug Licenses issued under the Drugs and Cosmetics Act, 1940.
Before dispatch, every order is cross-verified by a registered pharmacist against the patient's verified doctor prescription.
3. Accredited National Logistics Partners
To guarantee safe, speedy, and tamper-proof delivery, FastMed partners with India's premier logistics and courier services:
4. Delivery Timelines & Shipping Rates
| Destination Region | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Local Metro Hyperlocal (Delhi-NCR, Noida, Gurugram) | Same Day (2 – 4 Hours) | FREE on orders above ₹499 (or ₹49) |
| Tier 1 Metros (Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad) | 24 – 48 Hours | FREE on orders above ₹499 (or ₹60) |
| Tier 2 / 3 Cities & Pan-India Rest of States | 2 – 4 Business Days | ₹75 Flat (FREE above ₹999) |
5. Cold-Chain Packaging & Temperature Integrity
Certain critical medications (such as Insulin, Eye Drops, Vaccines, and Biotech formulations) require continuous refrigeration between 2°C to 8°C.
FastMed utilizes specialized insulated thermo-cool packaging equipped with gel ice-packs and temperature indicator tags to guarantee maximum pharmacological efficacy and safety upon receipt.
6. Live Tracking & Logistics Support
As soon as your order is dispatched, a real-time Air Waybill (AWB) tracking link is dispatched via SMS and WhatsApp. You can monitor the real-time courier transit directly from your phone.
Tracking Support Email: fastmedeclinic@gmail.com
Operating Schedule: Dispatches active 7 days a week, 365 days a year