Terms and Conditions

1. Acceptance of Terms & Eligibility

Welcome to FastMed E-Clinic ("Platform", "we", "us", or "our"). By accessing our website, booking doctor consultations (via Video, Voice Call, or Live Chat), ordering pharmacy medicines, or scheduling FastLab diagnostic tests, you agree to be bound by these Terms and Conditions.

You must be at least 18 years of age to register an account and book services independently. Minors may only access services under the explicit supervision and consent of a parent or legal guardian.

2. Telemedicine Services & Medical Practitioner Relationship

FastMed operates strictly in compliance with the Telemedicine Practice Guidelines (2020) issued by the Medical Council of India / National Medical Commission (NMC).

• All medical practitioners available on the Platform are independent Registered Medical Practitioners (RMPs) verified with their State Medical Councils or the National Medical Register.
• The medical advice, opinions, diagnostic assessments, and treatment plans provided during tele-consultation represent the independent professional judgment of the consulting practitioner.
• Tele-consultations cannot replace in-person physical examinations in situations requiring emergency intervention, complex physical palpation, or specialized hospital admissions.

3. Digital Prescriptions (e-Rx) Validity

Prescriptions generated through FastMed digital tele-consultations are legally recognized documents under the Information Technology Act, 2000 and the Telemedicine Practice Guidelines.

Prescriptions contain the doctor’s registration number, qualification, patient identification, date, and generic/brand medication names with dosage instructions. Doctors will strictly refrain from prescribing Schedule X drugs, narcotic substances, or controlled medications as prohibited under tele-consultation laws.

5. Consultation Fees, Billing & Payment Processing

Consultation fees are set transparently by consulting doctors based on the selected communication mode (Video Consultation, Voice Call, or Live Chat).

• All payments are processed securely through certified, RBI-licensed payment aggregators (including Cashfree Payments).
• Accepted payment instruments include UPI (Google Pay, PhonePe, Paytm, BHIM), RuPay/Visa/MasterCard Debit & Credit Cards, and Net Banking.
• Payments are billed in Indian National Rupees (INR ₹) inclusive of applicable GST.
• Official digital tax invoices and payment receipts are issued instantly and permanently accessible in your Patient Dashboard.

6. User Responsibilities & Accurate Medical History

Patients agree to provide accurate, complete, and truthful medical information, including current symptoms, known drug allergies, existing medical conditions, and ongoing medications.

Any abusive language, harassment of healthcare professionals, recording of tele-sessions without mutual written consent, or fraudulent claims will result in immediate termination of account access and legal reporting.

7. Limitation of Liability

FastMed E-Clinic provides digital healthcare infrastructure connecting registered users with licensed practitioners and diagnostic partners. To the maximum extent permitted by applicable Indian law, FastMed shall not be liable for indirect, incidental, punitive, or consequential damages resulting from telecommunication network downtime, third-party internet disruption, or user failure to provide accurate medical disclosures.

8. Governing Law & Grievance Redressal

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts in New Delhi / Uttar Pradesh, India.